Barclays Bank UK PLC

Financial Ombudsman decision DRN-4377726 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Bereavement and power of attorney

In the Ombudsman’s words

Mrs H as administratrix of the estate of the late Mr M complains that Barclays Bank UK Plc charged interest on the mortgage having said that the account was frozen at the date of his deathMortgage administration

Mr H had a mortgage with Barclays and died in August 2020 intestate. His wife Mrs H contacted Barclays on 31 August 2020 to say that she was applying for letters of administrationBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4377726.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.