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Tesco Personal Finance Limited
Financial Ombudsman decision DRN-4377651 Upheld
Upheldoutcome, as published by the Ombudsman
£332redress stated in the decision
Fri Dec 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Product mis-sold
In the Ombudsman’s words
Mr R complains that Tesco Personal Finance PLC trading as Tesco Bank re-debited the amount it had refunded him in response to his chargeback claim.Card dispute or chargeback
Based on the evidence provided I find, on balance, that the charges were misrepresented to Mr R and that he agreed to pay these based on the misinformation he received.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4377651.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.