Santander UK Plc
Financial Ombudsman decision DRN-4377585 Not upheld
Not upheldoutcome, as published by the Ombudsman
£7,000redress stated in the decision
Fri Feb 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mr and Mrs B were concerned that the amount of interest applied to their mortgage account in late 2022 wasn’t right.Interest and rates
The complaint Mr and Mrs B complain that Santander UK Plc didn’t treat them fairly when the term of their interest only mortgage expired.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4377585.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.