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Creation Consumer Finance Limited

Financial Ombudsman decision DRN-4376749 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Interest and rates

In the Ombudsman’s words

unlawfully took a payment from her accountUnauthorised transaction

didn’t provide her with the information she needed to prevent interest being charged on her purchaseInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4376749.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.