Santander UK Plc
Financial Ombudsman decision DRN-4375606 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Oct 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
the bigger issue was the late payment marker on their, previously excellent, credit records.Credit file reporting
Santander accepted that the direct debit issue was caused by an error in its switching process.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4375606.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.