Lloyds Bank PLC

Financial Ombudsman decision DRN-4373727 Upheld

Upheldoutcome, as published by the Ombudsman

£240redress stated in the decision

Thu Oct 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr M says Lloyds Bank Plc, has treated him unfairly in relation to a transaction on his credit card which paid for flights for him and others.Card dispute or chargeback

Lloyds did consider it had provided a poor level of customer service in dealing with Mr M. So it offered him £240 in relation to the customer service it had provided him.Complaint handling

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4373727.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.