Openwork Limited
Financial Ombudsman decision DRN-4372815 Not upheld
Not upheldoutcome, as published by the Ombudsman
£755redress stated in the decision
Mon Sep 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
The complaint Miss H and Miss H1 have complained about the level of service they received from an appointed representative of Openwork Limited trading as The Openwork Partnership when they were trying to arrange a mortgage.Mortgage administration
So we can, in theory, consider how Openwork handled Miss H and Miss H1’s complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4372815.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.