Santander UK Plc
Financial Ombudsman decision DRN-4370841 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Nov 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Identity checks and access
In the Ombudsman’s words
Santander have now offered to close the account in question and open a new account in her sole nameAccount closed or refused
Miss K complains that Santander UK Plc (“Santander”) failed to remove her ex-husband from their joint account following a visit to one of its branches.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4370841.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.