Firms › Skipton Building Society ›

Skipton Building Society

Financial Ombudsman decision DRN-4369978 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Mr A is unhappy Skipton Building Society (Skipton) didn’t allow him to make a withdrawal from his account when requested and then failing to tell him when it had unblocked his account.Funds blocked or frozen

Skipton admitted that it should have unblocked Mr A’s account on 6 March 2023 but didn’t do this until 14 March 2023 and then failed to tell him this until 28 March 2023.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4369978.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.