Tandem Motor Finance Limited

Financial Ombudsman decision DRN-4369907 Upheld

Upheldoutcome, as published by the Ombudsman

£2,650redress stated in the decision

Wed Oct 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

I still think the agreement was unaffordable for Mr H and if they’d done proportionate checks they couldn’t reasonably have decided to lend to Mr H.Irresponsible lending

Once Tandem have received the fair usage amount, they should remove any adverse information recorded on Mr H’s credit file regarding the agreement.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4369907.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.