Cater Allen Limited
Financial Ombudsman decision DRN-4365641 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Dec 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Mr L complains that Cater Allen Limited has applied blocks to his account.Funds blocked or frozen
Cater Allen says it upheld Mr L’s complaint and has apologised. It says it didn’t fully remove the account block when Mr L called it on 7 February 2023.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4365641.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.