Barclays Bank UK PLC

Financial Ombudsman decision DRN-4365147 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

failed to treat Mr and Mrs F fairly when considering the options it had available to help with their arrears in 2022Treatment in financial difficulty

failed to treat them fairly when they’ve tried to fix a new rate on their mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4365147.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.