Lloyds Bank PLC

Financial Ombudsman decision DRN-4364187 Not upheld

Not upheldoutcome, as published by the Ombudsman

£40redress stated in the decision

Wed Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration

In the Ombudsman’s words

wrongly insisted they must wait to have a discussion with a mortgage advisor, before it would allow them to fix a new rate for their buy to let (“BTL”) mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4364187.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.