Pepper (UK) Limited
Financial Ombudsman decision DRN-4363869 Not upheld
Not upheldoutcome, as published by the Ombudsman
£10,000redress stated in the decision
Mon Mar 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Engage has acknowledged that it should have given Mr G written acknowledgement of overpayments on the mortgage sooner than it did.Mortgage administration
Mr G is unhappy about poor customer service received from Pepper (UK) Limited trading as Engage Credit.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4363869.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.