Lloyds Bank PLC

Financial Ombudsman decision DRN-4363519 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Nov 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The complaint Mr and Mrs T complain that Lloyds Bank PLC didn’t give them an answer when they asked to extend the term of their interest only mortgage.Mortgage administration

compensation of £150 is fair and reasonable for the upset caused by any delays, and by mistakes in Lloyds’ response to Mr and Mrs T’s complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4363519.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.