Santander UK Plc
Financial Ombudsman decision DRN-4363344 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Thu Apr 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Payment delayed or failed
In the Ombudsman’s words
prevented her having access to her account due to continual fraud blocksFunds blocked or frozen
delay in the CHAPs payment from 20 December 2021 in getting to the beneficiary bankPayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4363344.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.