Bank of Scotland Plc

Financial Ombudsman decision DRN-4361274 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr N complains that Bank of Scotland Plc (trading as Halifax) won’t refund the money he lost to an investment scam.APP scam refund refused

Mr N complained to Halifax in April 2023 and said it failed to protect him from financial harm and amongst other things it should have recognise he was vulnerable based on his gambling history.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4361274.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.