Nationwide Building Society

Financial Ombudsman decision DRN-4360640 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr C has complained that Nationwide Building Society sent him an unclear text message about restrictions placed on his credit card which resulted in him incurring a financial loss.Card dispute or chargeback

He’s also unhappy about the customer service he’s received.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4360640.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.