TSB Bank plc

Financial Ombudsman decision DRN-4360314 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Oct 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr W and Mrs W complain that TSB Bank plc held them liable for a cash withdrawal they never received.Unauthorised transaction

Pay £100 for the impact the handling of the claim had on them.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4360314.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.