Barclays Bank UK PLC

Financial Ombudsman decision DRN-4359512 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Oct 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Barclays mis-managed an interest rate switch on the mortgageMortgage administration

Mr and Mrs B were not satisfied with Barclays’ responses and asked the Financial Ombudsman Service to look into their complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4359512.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.