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Target Servicing Limited
Financial Ombudsman decision DRN-4356584 Upheld
Upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Thu Mar 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Target accepted it had given Mrs W the wrong information about what would happen to the help to buy loan if she repaid the first charge mortgage.Complaint handling
Target wrongly confirmed that she could redeem the first charge mortgage and keep the help to buy loan.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4356584.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.