Revolut Limited

Financial Ombudsman decision DRN-4356463 Upheld

Upheldoutcome, as published by the Ombudsman

£4,336redress stated in the decision

Fri Mar 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

I think it is therefore more likely that the fraudster used this to set up Mr L’s debit card on a new device in order to carry out the transactions.APP scam refund refused

Mr L complains that Revolut Ltd did not refund a series of disputed transactions.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4356463.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.