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American Express Services Europe Limited

Financial Ombudsman decision DRN-4355407 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr J complains that American Express Services Europe Limited (AESEL) did not treat him fairly when he asked it to help him obtain refunds for goods he bought using his AESEL charge card.Card dispute or chargeback

Mr J complained about AESEL’s handling of the chargeback in general.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4355407.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.