NewDay Ltd

Financial Ombudsman decision DRN-4355159 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mrs L complains that NewDay Ltd unfairly declined her claim under the Consumer Credit Act 1974 (“CCA”).Card dispute or chargeback

One of our investigators considered the fact that court proceedings had been brought and thought that this was a complaint that our service should not consider.Complaint handling

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4355159.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.