Firms › PayPal UK Ltd ›
PayPal UK Ltd
Financial Ombudsman decision DRN-4354175 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Nov 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr Y raised two disputes with PayPal regarding purchases with the same vendor for the amounts £13.68 and £13.29.Card dispute or chargeback
Mr Y is unhappy about the way PayPal Europe Sarl et Cie SCA (PayPal) handled two disputes he raised with them.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4354175.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.