Nationwide Building Society

Financial Ombudsman decision DRN-4353121 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Nov 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr and Mrs V complain that Nationwide Building Society has incorrectly made an adjustment to their mortgage that is attracting additional interestMortgage administration

They also complain that Nationwide gave poor service, was rude and gave them incorrect and misleading information.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4353121.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.