NewDay Ltd

Financial Ombudsman decision DRN-4351525 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

failed to cancel a continuous payment authority on his credit cardCard dispute or chargeback

NewDay gave Mr T the incorrect advice here and didn’t do what they should have done to assist him.Service failure

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4351525.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.