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National Westminster Bank Plc
Financial Ombudsman decision DRN-4350367 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Wed Nov 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
blocked his accounts twiceFunds blocked or frozen
NatWest’s service fell short during the two occasions it blocked Mr N’s accounts. The bank didn’t communicate very well with Mr N.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4350367.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.