Santander UK Plc
Financial Ombudsman decision DRN-4349594 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Thu Oct 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
Mr R and Ms L complain that Santander UK Plc froze their joint accountsFunds blocked or frozen
I require Santander UK Plc to pay Mr R and Ms L a total of £400 compensation for the distress and inconvenience they were caused by Santander’s poor service.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4349594.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.