Nationwide Building Society

Financial Ombudsman decision DRN-4348872 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Tue Feb 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Nationwide made the decision to close Mr T’s accounts and provided Mr T with notice of this.Account closed or refused

Mr T complains about the service he received from Nationwide Building Society (“Nationwide”) when he called to ask for his funds to be paid from his accounts that had been closed with it.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4348872.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.