Firms › Nationwide Building Society ›
Nationwide Building Society
Financial Ombudsman decision DRN-4348159 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Sat Nov 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Miss M has complained about the way Nationwide Building Society dealt with her claim for money back in relation to dental work she paid for on her credit card.Card dispute or chargeback
Miss M contacted the Financial Ombudsman to say she wanted to make a formal complaint against Nationwide for how it handled her claim.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4348159.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.