Capital Home Loans Limited

Financial Ombudsman decision DRN-4343766 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mrs H complains that Capital Home Loans Limited (CHL) didn’t treat her fairly in dealing with arrears on her buy to let mortgage. She says it refused to agree to an arrangement to repay.Treatment in financial difficulty

CHL obtained auction appraisals for the property. It didn’t obtain valuations because the property was tenanted and it intended to sell with sitting tenants in place.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4343766.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.