Pure Mortgage Ltd
Financial Ombudsman decision DRN-4343716 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Thu Nov 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
due to delays by Pure Mortgage Ltd when it advised her about a buy to let mortgage and a residential mortgage she missed out on lower interest rate productsMortgage administration
Pure Mortgage accepts it made an error when its broker was away from work between mid- June 2022 and mid-July 2022 and didn’t arrange for a colleague to progress Miss D’s applicationsService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4343716.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.