Clydesdale Bank Plc
Financial Ombudsman decision DRN-4342602 Upheld
Upheldoutcome, as published by the Ombudsman
£175redress stated in the decision
Wed Nov 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Payment delayed or failed
In the Ombudsman’s words
Mr T complains on behalf of Company E that Clydesdale Bank Plc, trading as Virgin Money (Virgin Money) didn’t do enough to stop fraudulent activity on its account.APP scam refund refused
It also complains that there was a delay with part of the refund the bank provided.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4342602.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.