Santander UK Plc
Financial Ombudsman decision DRN-4341910 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
Santander UK Plc made an error on his credit card account leading to a charge he didn’t recognise. They’ve then continued charging him interest and fees which he thinks is unfair.Charges and fees
missed payments showing on his credit fileCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4341910.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.