Barclays Bank UK PLC

Financial Ombudsman decision DRN-4341412 Upheld

Upheldoutcome, as published by the Ombudsman

£7,000redress stated in the decision

Fri Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

The complaint Miss F and Mr M have complained that Barclays Bank UK PLC (“Barclays”) closed their accounts.Account closed or refused

Miss F and Mr M are also unhappy about the amount of time and effort it took to arrange for the balance of their accounts to be paid to them.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4341412.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.