Tesco Mobile Limited

Financial Ombudsman decision DRN-4340760 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Oct 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mrs C has complained that Tesco Mobile Limited continues to ask her to settle a credit agreement she didn’t take out.Unauthorised transaction

This will need to be removed, along with any record of the agreement taken out in her name.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4340760.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.