National Westminster Bank Plc

Financial Ombudsman decision DRN-4340329 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon Dec 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

NatWest closed the account due to inactivity. It had a credit balance of around £350 at the time. But this wasn’t paid to Mr C when the account was closedAccount closed or refused

He wanted NatWest to return his funds straight away and pay him compensation to reflect the fact that he had waited so long for his money.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4340329.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.