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Hinckley and Rugby Building Society
Financial Ombudsman decision DRN-4336866 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Wed Jan 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Hinckley and Rugby Building Society have mismanaged their mortgage accountMortgage administration
the actions and on occasion, inaction, of Hinckley and Rugby Building Society have led to a great deal of distress for the consumersService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4336866.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.