Santander UK Plc
Financial Ombudsman decision DRN-4335485 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
Santander has wrongly reported to credit references agencies that a payment arrangement ordered by a court in 2014 had been broken since 24 August 2020.Credit file reporting
Santander sent a letter in December 2021 containing an incorrect phone number and referring to a “recent” conversation, where no conversation had taken place.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4335485.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.