Yorkshire Building Society

Financial Ombudsman decision DRN-4334974 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Jan 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Due to how Mr B spoke to several call handlers, they said they would be closing his account.Account closed or refused

Mr B complains that Yorkshire Building Society (YBS) have provided him with poor customer service regarding a matured fixed rate bond.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4334974.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.