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Link Financial Outsourcing Limited
Financial Ombudsman decision DRN-4334381 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
Ms F complains Link Financial Outsourcing Limited trading as Thesis Servicing (Thesis) have ignored her requests for her loan to be written off and how to be communicated with.Complaint handling
Ms F has explicitly said she doesn’t want Thesis to call her because of the effect it has on her mental healthSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4334381.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.