Iwoca Ltd
Financial Ombudsman decision DRN-4332764 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Feb 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
IWOCA’s response to V’s request for a freeze of interest and six month repayment holiday has already been covered in the previous ombudsman’s decisionTreatment in financial difficulty
V also complains that IWOCA had charged it an unfair fee of £990 and failed to explain what this fee was for.Charges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4332764.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.