Everyday Lending Limited

Financial Ombudsman decision DRN-4332199 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Miss C complains that Everyday Lending Limited trading as Everyday Loans (Everyday Loans) treated her unfairly when she was trying to settle her loan early.Charges and fees

Miss C complained to Everyday Lending as she found getting an accurate settlement figure from Everyday Loans confusing, and the information she was being given was conflictingComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4332199.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.