Santander UK Plc
Financial Ombudsman decision DRN-4332041 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Feb 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mrs O and Mr O complain about the service Santander UK Plc provided when their mortgage was coming to an end.Mortgage administration
And he was unhappy with the service he received in relation to the complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4332041.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.