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NewDay Ltd
Financial Ombudsman decision DRN-4332013 Upheld
Upheldoutcome, as published by the Ombudsman
£60redress stated in the decision
Wed Oct 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
He also complained about the way NewDay communicated with him and said this was discrimination on the grounds of his disability.Account closed or refused
He advises that he is autistic and further complains that NewDay failed to make reasonable adjustments when communicating with him and closing his account.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4332013.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.