Santander UK Plc
Financial Ombudsman decision DRN-4331432 Not upheld
Not upheldoutcome, as published by the Ombudsman
£4,000redress stated in the decision
Mon Aug 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Miss D has complained that Santander UK Plc (“Santander”) acted unfairly by continuing to apply overdraft charges to her joint account when she was in financial difficulty.Treatment in financial difficulty
Miss D has complained that Santander UK Plc (“Santander”) acted unfairly by continuing to apply overdraft charges to her joint account when she was in financial difficulty.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4331432.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.