Nationwide Building Society

Financial Ombudsman decision DRN-4331217 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Miss T complains that the charges Nationwide Building Society (“Nationwide”) applied to her account were unaffordable and contributed to her financial difficulties.Charges and fees

Miss T informed Nationwide that she’d been the victim of domestic abuse, had lost her job and other difficult events that had happened in her personal life.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4331217.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.