NewDay Ltd

Financial Ombudsman decision DRN-4331182 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr A complains NewDay Ltd incorrectly charged him interest.Charges and fees

Mr A asked to log a complaint and was told he would be called back, but never was.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4331182.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.