Lloyds Bank PLC

Financial Ombudsman decision DRN-4328650 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr U complains that Lloyds Bank Plc unfairly blocked payments from his accountFunds blocked or frozen

Lloyds have already accepted they misadvised Mr U about how to get the block removedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4328650.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.